Privacy policy

Last updated: October 2026

OTRIUM respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use and protect information when you visit or purchase from our website.

Information We Collect

When you place an order, create an account, contact us or interact with our website, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment-related information
  • Device and website usage information
  • Information you provide when contacting customer support

Payment information may be processed securely through our payment service providers. OTRIUM does not need to store your complete card details.

How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Process returns, exchanges and refunds
  • Communicate with you regarding your orders
  • Improve our website and products
  • Prevent fraud and misuse
  • Send marketing communications where permitted and where you have provided the necessary consent
  • Comply with applicable legal and regulatory requirements

Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and provide relevant experiences.

You can control certain cookie settings through your browser or device settings.

Sharing Information

We may share relevant information with trusted service providers who help us operate our business, including:

  • Payment providers
  • Shipping and logistics partners
  • Shopify and related technology providers
  • Website analytics providers
  • Marketing and communication platforms
  • Customer support providers

These parties receive only the information reasonably necessary to provide their services.

Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

Subject to applicable law, you may have rights regarding your personal data, including rights to access, correction, withdrawal of consent and other applicable rights.

To make a privacy-related request, contact:

[PRIVACY EMAIL]

Marketing Communications

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in our communications or by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated date.

Contact

OTRIUM
Email: [EMAIL]
Address: [BUSINESS ADDRESS]