Last updated: October 2026

We currently ship orders across India.

Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Orders placed on weekends or public holidays may be processed on the next business day.

During launches, sales, holidays or periods of high order volume, processing may take slightly longer.

Delivery

Estimated delivery time:

Metro cities: 2–5 business days
Other locations: 4–7 business days
Remote locations: 5–10 business days

Delivery timelines are estimates and may vary depending on the destination, courier partner, weather, public holidays and other circumstances outside our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

[Example: Free shipping on orders above ₹1,499.]

Order Tracking

Once your order has been shipped, you will receive tracking information through email/SMS/WhatsApp using the contact details provided during checkout.

Delayed Orders

If your order is delayed beyond the estimated delivery window, please contact us at:

[EMAIL]

We'll help you track the shipment with our courier partner.

Incorrect Address

Please make sure your delivery address and contact details are correct before completing your order.

OTRIUM is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

Delivery Attempts

If a courier partner is unable to deliver an order after multiple attempts, the order may be returned to us.

Any additional shipping charges for re-delivery may be applicable.

International Shipping

International shipping is currently [not available / available to selected locations].