Refund policy

Last updated: October 2026

At OTRIUM, we want you to feel confident about every purchase. If your order isn't quite right, we're happy to help with an eligible return or exchange.

Returns

We accept returns within [7/14] days of delivery.

To be eligible for a return:

  • The product must be unworn and unused.
  • The product must be in its original condition.
  • All original tags must remain attached.
  • The product must be returned with its original packaging, where applicable.
  • The product must not show any signs of washing, alteration, damage or wear.

Items that do not meet these conditions may be rejected.

Exchanges

If you need a different size, you may request an exchange within [7/14] days of delivery, subject to availability.

If the requested size is unavailable, you may choose another available size/product of equivalent value or opt for a refund, subject to our return conditions.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery at:

[EMAIL ADDRESS]

Please include:

  • Order number
  • Clear photographs/videos of the product
  • Description of the issue
  • Photographs of the packaging, where relevant

We will review the issue and provide the appropriate resolution.

Non-Returnable Items

Returns may not be accepted for products that:

  • Have been worn, washed or altered
  • Are damaged after delivery due to customer use
  • Are missing original tags
  • Have been returned outside the applicable return period
  • Show signs of use, stains, perfume/deodorant or other damage

Refunds

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed to the original payment method.

Depending on your bank or payment provider, the refund may take additional time to appear in your account.

Return Shipping

[Choose one before publishing:]

Option A — Customer-paid:
Return shipping costs are the responsibility of the customer unless the product received was incorrect, defective or damaged.

Option B — Free returns:
We provide free return shipping for eligible returns.

Cancellation

Orders may be cancelled only before they have been dispatched.

Once an order has been dispatched, it will be subject to our return policy.

Contact

For returns, exchanges or refund-related questions:

Email: [EMAIL]
Phone/WhatsApp: [NUMBER]
Business Address: [ADDRESS]